Service Fee
The only fee for CarHax services is a flat $1,000. One payment, one time. No deposits, no success fees, no surprise charges down the road.
All fees are in USD and don’t include applicable taxes.
Nature of the Fee
Your $1,000 pays for our team’s work – not a guaranteed result. We handle vehicle sourcing, negotiation, and advisory services. We don’t sell cars ourselves.
That said, we can’t guarantee specific savings, vehicle availability, financing approval, or that a purchase will go through. What we can guarantee is that our team puts in the work.
Payment Timing
The full $1,000 is due upfront before we start. Once payment is confirmed, we get to work right away.
Client Acknowledgment
By paying, you’re agreeing that:
- CarHax provides sourcing, negotiation, and advisory services – we don’t sell vehicles directly.
- The fee covers our time, research, dealer outreach, negotiation, and consulting work.
- The fee isn’t tied to whether you end up buying or leasing a vehicle.
- We can’t guarantee specific savings, vehicle availability, or dealer participation.
Once we start, work begins immediately – research, dealer contact, negotiation prep.
Refund Eligibility
If we don’t present at least one deal that matches what you told us you’re looking for within 60 days, you get a full refund.
We’ll confirm your must-haves upfront so there’s no confusion about what counts as a match. A “presented deal” means real pricing from a real dealer – not a guess.
No Other Refunds
Outside of the situation above, the fee is non-refundable.
Payment Processing
Payments are processed securely through Stripe. We never see or store your card information.
Chargebacks and Payment Disputes
We ask that you don’t file a chargeback or payment dispute unless your payment method was used without your permission. If a chargeback is filed outside of fraud, it voids any refund eligibility and is considered a breach of these terms.
Service Period
We work on your deal for 60 days starting from when we receive both your payment and your initial vehicle preferences.
Performance Guarantee
If we don’t present at least one qualified deal during your 60-day service period, you get a full refund. That’s our guarantee.
A “qualified deal” is one that matches the must-haves you lock in with us at the start:
- Make and model (exact match)
- Model year range (within your agreed range)
- Mileage (within your agreed max)
- Condition (clean title, no major accidents unless you’ve approved it)
Things like color, minor options, or location won’t disqualify a deal unless you told us upfront those are must-haves too.
We consider our job done when we bring you at least one deal that checks all your boxes within the 60 days.
Cancellations by You
You can cancel anytime by emailing info@getcarhax.com with at least 14 days notice.
Effect of Cancellation Notice
After you cancel, we may still finish up any deals already in progress during the 14-day notice window.
Refund Eligibility Upon Cancellation
If you cancel before we’ve started dealer outreach, you get a full refund minus any admin costs we’ve already spent.
If you cancel after dealer outreach has started, the fee is non-refundable – the work is already in motion.
Refund Processing
Refunds go back to your original payment method within 14 business days.
Relationship to Performance Guarantee
If there’s ever a conflict between the cancellation refund terms and the performance guarantee, the performance guarantee wins.
Digital Agreement and Authorization
By paying through our site, you’re confirming that:
- You’ve read and agree to these terms.
- You’re giving us the green light to start working immediately.
- You understand this is a payment for professional services, not a product purchase.
This counts as a legally binding agreement, same as a signed contract.
Acknowledgment
By completing payment, you’re confirming you’ve read and agree to everything above.
